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Conference On-Demand System Requirements

Meeting Host (Presenter)

The host’s system must meet the following requirements:

Windows 98 or higher
Internet Explorer 5.5 or higher**
1024 x 768 screen resolution
Java Virtual Machine (JVM) or Sun Virtual Machine installed and enabled

Team2Team’s Conference On-Demand fully supports Windows XP and Internet Explorer Service Pack

Attendees

Each user must have Java enabled and a Java Virtual Machine (JVM) installed in order to:

Browse websites in co-browse mode
Share documents in document presentation mode
Stream voice data
Play back an archived conference.

**Users with Netscape 4.75 or above may join conferences in Oracle Web Conferencing release 2.0.4.3 (Oracle Collaboration Suite release 9.0.4.2 patch set), but they cannot use all conference features and they cannot use the Web Conferencing application pages to schedule conferences.

To check whether you have a Virtual Machine installed and enabled, click here.

Connection & Session Issues

If you’re having problems with your connection or session, the following procedures may assist you in resolving them. If at any time you need further assistance, please call us toll free at 877-866-9823 – U.S. & Canada – or email us at support@teamt2team.net.

Connection Errors

Problem:
I was loading the On-Demand Console and my PC crashed or a blue screen/blue screen error appeared.

Solution:
If you install the console and your machine reboots and/or you see a blue screen, then you likely have an out-of-date video driver, Intel 82815 (Compaq), or an nVidia video card (Toshiba). Do the following:

Download one of the following from http://www.video-drivers.com:
• Compaq: Win2K_xpe67.exe
• Toshiba: z610vdx.exe
Run imtfix.exe from the host machine, to do this enter:
http://giles.bcimeeting.com/imtapp/res/jar/imtfix.exe
Reboot your computer.

Problem:
I get a Log-in Failure, error message 904 or OID connection misconfigured or other error detected.

Solutions:
Contact your support representative at 1-877-866-9823 or support@team2team.net

Session Errors

Problem:
I can't co-browse or present documents.

Solution:
You must have Java enabled and a Java Virtual Machine (JVM) installed in order to co-browse or share documents using document presentation mode. To download and enable a JVM, follow the steps under Web Conferencing Client System Requirements.

Problem:
I want to share my whole screen and hide the console bar.

Solution:
If you want to share your whole screen and hide the console bar than you can "unpin" the console. Click on the pin icon on the right side of the console tool bar: The toolbar will disappear. To make the toolbar visible again, move your mouse to the top of your screen and the toolbar will reappear, then click on the pin icon again.

To set your system so that the toolbar is always hidden by default in your future conferences, do the following:

1. Log in to Web Conferencing.
2. Click Preferences.
3. Choose the Conferencing Console in the tab list.
4. Check Autohide ON.
5. Click Apply.

Problem:
I see multiple console toolbars.

Solution:
If you accidentally enter the same meeting twice, you will see multiple or replicating Conference console toolbars. Click to exit from the second conference (the second console toolbar on your screen).

The other cause for this is that the host has set his settings to "allow attendees to view his toolbar;” you may ask him or her to defeat this.

Problem:
During a conference, the Shift Key "stuck."

Solution:
If, during a conference, it appeared that the Shift Caps Lock key had been pressed, making everything uppercase, your keyboard and your attendee's keyboard were out-of-synch. To synchronize the keyboards, press the Shift or Control key a few times together with your attendee. If this does not fix the issue, you may have Microsoft's sticky-key feature turned on.

To turn off the sticky-key feature, press the Shift key five times (this is a standard Microsoft command) to display the settings pop-up window. If this does not display the settings pop-up window, press and hold down the Shift key until the pop-up window appears. Then turn the sticky-key feature off.

Problem:
The Console Initialization Bar stops at 90%.

Solution:
As you enter a conference, the Conferencing On-Demand system checks to see whether you have the latest Web Conferencing client. If your client is older, the system will try to download a new version to your machine. If this download times out, then click here to manually download the client.

Under certain circumstances, Windows XP may seam to take an extended amount of time to initialization, in the event that is occurs, please contact your support rep at 1-877-866-9823 or support@team2team.net

Problem:
Dialogs to enter Conference On-Demand don’t appear.

Solution:
If you try to enter a conference but do not receive the appropriate dialogs to let you enter, then one of two things may be occurring:

1. You have a pop-up blocker turned on.
Some Conference On-Demand tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up window blockers, the pop-up window is suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during web conferencing.

You must allow display of pop-up windows while you are using Team2Team’s Conference On-Demand.

2. Your browser security settings are too strict.
Browser security settings should be set to Medium or lower. Do the following to reset them:

1. Open an Internet Explorer window.
2. Select Tools > Internet Options.
3. Click the Security tab.
4. Set Security to Medium or lower.
5. Click the Custom button.
6. Set the following:
- Download signed ActiveX controls: Prompt
- Run ActiveX controls and plug-ins: Enable
- Script ActiveX controls marked safe for scripting: Enable
7. Close the browser window.

Problem:
A message says Digital ID is expired.

Solution:
This means you must download a new version of the Conference On-Demand client. Click here.